Shipping policy
Shipping & Delivery Policy
Last updated: 5 October 2026
This Shipping & Delivery Policy explains how BuildingBasket Limited delivers orders placed through BuildingBasket.ie.
1. Delivery area
BuildingBasket currently delivers to Central Park and selected addresses in Sandyford, Dublin 18.
Our delivery area may expand in the future. Enter your Eircode on our website to confirm whether your address is currently supported.
Orders placed for addresses outside our supported delivery area may not be accepted or fulfilled. If payment has already been taken for an order that we cannot deliver, the relevant amount will be refunded.
2. Delivery charge
Delivery is free for qualifying orders of €10 or more within our supported delivery area.
Our current minimum order value is €10.
There is no subscription or membership fee required to receive delivery.
3. Delivery timeframe
Our delivery timeframe depends on the total value of your qualifying order.
€50 or more
Orders placed by 4:00 PM are eligible for delivery the same day.
Orders placed after 4:00 PM will normally be delivered by the next eligible delivery day.
Orders placed on Sunday will normally be delivered by the next eligible delivery day.
Where operationally possible, your order may arrive sooner.
€25–€49.99
Orders will normally be delivered by the next eligible delivery day.
The daily order cutoff for this delivery tier is midnight.
€10–€24.99
Orders will normally be delivered within the next 2 eligible delivery days.
The daily order cutoff for this delivery tier is midnight.
Sunday is excluded when calculating all delivery timeframes.
Our normal delivery window is 6:00 PM–10:00 PM.
4. Delivery estimates
Delivery dates and countdowns displayed on our website are estimates based on the time the order is placed, the order value and our available delivery days.
We may deliver an order earlier than the displayed estimate where operationally possible.
Same-day delivery for qualifying €50+ orders applies when the order is placed by the stated 4:00 PM cutoff.
Delivery estimates do not constitute a guaranteed delivery appointment or individual delivery time slot.
5. Delivery time
Our current delivery window is:
6:00 PM–10:00 PM
Customers do not select a separate delivery time slot.
We aim to deliver orders within this window. The exact delivery time may vary depending on order volume, traffic, building access and other operational circumstances.
6. Free delivery
Delivery is free for qualifying orders of €10 or more within our supported delivery area.
The applicable delivery timeframe is determined by the final qualifying order value:
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€50+ — same-day eligible when ordered by 4:00 PM.
-
€25–€49.99 — normally by the next eligible delivery day.
-
€10–€24.99 — normally within the next 2 eligible delivery days.
Sundays are excluded from delivery-day calculations.
7. Delivery address and building access
Please provide complete and accurate delivery information when placing your order, including where applicable:
Building name
Apartment number
Access instructions
Eircode
A telephone number where you can be reached regarding the delivery
Customers are responsible for ensuring that the delivery address and access information provided with the order are correct.
8. Receiving your delivery
Please ensure that someone is available to receive the order where this is necessary for us to complete delivery.
If we cannot complete a delivery because we cannot access the building, the delivery information is incorrect, or we cannot reach you where necessary, we will contact you to arrange the appropriate next steps.
We cannot guarantee that an unsuccessful delivery can be attempted again on the same day.
9. Delivery delays
We aim to deliver within the delivery window, but occasionally delays may occur because of circumstances such as traffic, severe weather, building access issues, unusually high order volumes or other events outside our reasonable control.
Where a significant delay affects your delivery, we will make reasonable efforts to contact you using the details provided with your order.
10. Product availability
All products are subject to availability.
Occasionally, a product may become unavailable after you place your order.
We will not automatically substitute an unavailable product with a materially different product.
Where we believe a suitable alternative is available, we may contact you before making a substitution.
If an alternative is not agreed or no suitable alternative is available, the unavailable item will be removed from the order or refunded as applicable.
11. Damaged, missing or incorrect items
If an item in your delivery is damaged, missing, incorrect or not as described, please contact us as soon as possible at:
support@buildingbasket.ie
Please include your order number and details of the affected product. A photograph may also help us resolve the issue more quickly where relevant.
Your statutory consumer rights are not affected.
12. Cancellations and refunds
Information about cancelling an order, returning eligible products and receiving refunds is available in our Refund, Cancellation & Returns Policy.
13. Contact us
For questions about an order or delivery, please contact:
BuildingBasket Limited
Email: support@buildingbasket.ie
Registered Office:
6 Fern Road
Sandyford
Dublin
Ireland
D18 FP98
Registered in Ireland
Company Registration No.: 821404